Based on the results of the 2024 satisfaction assessment, the Company plans to establish a project to improve service quality with a focus on and aims to increase the score of the evaluation. This is in line with the priorities of airlines, which are direct users of the system.

Order	Dissatisfaction Topics	Cause	Improvement plan
1	CUTE System Availability	To improve the availability of Print Boarding Pass and Bag Tag machines of the CUTE system.	– Replace the Thermal Head of the Print Machine to improve the clarity of use.
2	Improved resolution speed	This is to improve the speed of solving problems and allow airlines to resume using the system as soon as possible.	– Arrange standby schedules at service points to cover the area and accommodate passengers during peak hours. – Supervisor closely monitors the service point of employees.
3	Continuously improve the overall good service	Apply to the maximum benefit by setting the following standards: Core Values of Service Excellence • Understand and respond to customer needs. • Create a service-oriented corporate culture • Personnel must be engaged and service-oriented. • Executives must support and push. Service Excellence Model • Proactive Service • Personalized Service Tailored to each customer. • Continuous Improvement	– Prepare ISO 23592:2021 and ensure that all employees operate in strict accordance with the established standards.

Services

Investor

Sustainability

Customer Relationship Management

เนื้อหาเกี่ยวกับมิติด้านเศรษฐกิจ

Organization

More About Us

Contact

Submission Successful